Gaming is for fun, not stress. sky999 believes that knowing your limits and playing safely is the greatest win. Learn about our full responsible gaming policy and support tools here.
Sky999's core commitment
Responsible gaming at sky999 is more than a policy — it is our core commitment to every member. Online gaming is meant to be entertainment, but when it gets out of hand, it can have a serious impact on personal and family life.
Responsible gaming means setting your own limits on time and money, viewing gaming as entertainment rather than a way to earn, and seeking help when needed. sky999 wants you to always play with a clear head and enjoy the experience — never under pressure or anxiety.
Our platform has several built-in protection features to help you play responsibly. We believe the true winner is someone who knows their limits and sticks to them.
Sky999 is committed to providing the highest standard of responsible gaming for players in Bangladesh. Our support team is always here for you.
Deposit, bet, and session limits
At sky999, you have full control over your own gaming limits. Our platform offers several types of limit-setting tools to help you maintain a responsible gaming experience.
Choose how much you can deposit daily, weekly, or monthly. Limits take effect immediately once set.
Set a maximum amount you're willing to spend per bet. This protects you from losing too much in a single session.
Decide in advance the maximum amount in BDT you are willing to lose within a given period. Once the limit is reached, gaming stops automatically.
Set a limit on how long you want to play in a single session. Once the time is up, sky999 will send you a reminder or end the session automatically.
Email [email protected] or contact our team via Live Chat to set your limits. We'll have everything in place within 24 hours.
Know yourself, act in time
Problem gambling doesn't always appear suddenly. In most cases it develops gradually and can be hard to recognize at first. If you notice any of the signs below, it may indicate that you've crossed the line of responsible play.
If any of the above signs apply to you, please contact our support team today or use the self-exclusion feature. Asking for help takes courage.
Ask Yourself Honestly
Ask yourself the questions below. If you answer yes to two or more, it is time to take action and game responsibly.
This assessment is entirely private. If you have any concerns, sky999's support team will assist you safely and confidentially.
When you need a break, sky999 is here for you.
Sometimes taking a break is the best decision you can make. sky999 gives you three different ways to pause or step away from gaming entirely.
You can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, no deposits or gaming will be possible, but withdrawals will still be allowed.
If you need a longer break, you can self-exclude for anywhere between 3 months and 5 years. During this period your account will be fully deactivated, and any attempt to open a new account will also be blocked.
If you want your account permanently closed, contact our support team. This action is irreversible and cannot be undone once applied.
To activate self-exclusion or a cooling-off period, email [email protected] or reach out via Live Chat. It will take effect within 2 hours of your request.
Strict Prohibition for Under-18s
Sky999 has zero tolerance when it comes to protecting minors from gaming. Our platform is strictly for individuals aged 18 and above.
If you have children or teenagers at home, use parental control software on your devices. The tools below are available for free:
If you become aware of a minor using sky999, please notify us immediately at [email protected]. We will act promptly.
You are not alone — we are always here
For any questions or assistance related to responsible gaming, sky999's dedicated support team is here for you. We communicate in English and handle every case with complete confidentiality.
All responsible gaming requests are handled with the highest priority. Your information is kept strictly confidential.
Set your own limits on deposits, bets, and losses. Once a limit is reached, gaming stops automatically — no overspending possible.
Take a break of 24 hours to 30 days with a single tap. No ads or promotional messages will be sent during your break.
After a set period, a pop-up reminder will appear showing how long you have been playing and how much in BDT you have spent, so you can stay aware.
Age verification through a KYC process is mandatory for every account at registration. Anyone under 18 will not be able to access the platform under any circumstances.
Exclude yourself completely for anywhere between 3 months and 5 years. All pathways to reopen your account will be closed during this time.
Talk to our responsible gaming specialists any time of day or night. Privacy and respect are always guaranteed.
Log in to your sky999 account and go to your profile settings.
Go to Settings and click on "Responsible Gaming".
Choose the type of limit you need — deposits, bets, losses, or session time.
Save by amount or time. Reductions take effect immediately.